At Senior Housing Advisory Services, our job isn’t done once your loved one moves into their new home. We believe the weeks and months following placement are just as important as the decision itself. That’s why April provides personalized follow-up support to both the senior and their family, to make sure the transition is smooth, the environment is a good fit, and everyone feels supported.
Because the First Few Weeks Matter Most
Moving into a new senior living community can bring up a range of emotions: relief, anxiety, uncertainty, even regret. April understands this, and she stays closely connected through scheduled follow-ups to make sure everyone has peace of mind and the right resources in place.
These check-ins are not just courtesy calls. They are intentional, caring touchpoints designed to help your loved one settle in and ensure your family feels confident about the choice.
Our Follow-Up Process Includes:
- 1 Week After Move-In:
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Check on the initial transition, address any early concerns, and confirm care needs are being met.
- 30 Days After Move-In:
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Evaluate how the senior is adjusting socially, emotionally, and physically. Discuss feedback from both the family and facility staff.
- 60- and 90-Day Calls (if needed):
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Continue providing support for unresolved concerns, potential changes, or ongoing questions.
- Text Check-Ins (Optional)
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Casual, convenient updates for family members who prefer a quick touchpoint
- Email Follow-Ups (Optional)
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Written summaries of calls, updates, or any action items discussed. Shared separately with the senior (if appropriate) and the family so everyone feels heard and informed
Separate Conversations for Seniors & Families
We recognize that seniors and their families may have different perspectives on how the transition is going. That’s why April follows up with each individually:
With the Senior:
Are they feeling comfortable and safe?
Do they like the food, staff, and activities?
Is there anything they wish were different?
With the Family:
Are care expectations being met?
Are staff responsive and communicative?
How is the family adjusting emotionally to the change?
By maintaining separate, respectful conversations, April gets a complete, honest view of how things are going, and can step in if adjustments are needed.
Continued Advocacy, At No Extra Cost
If something isn’t working, we don’t disappear. April will:
Coordinate with the care facility to address issues
Advocate for improved care or services
Discuss alternative solutions if a change is needed
You’re never alone in this journey.
Ongoing Peace of Mind
Placing a loved one in senior care isn’t a one-time event—it’s a process. And April will walk with you until the transition feels right.
